Accessibility Statement

SASSA Status Check is committed to ensuring digital accessibility for all people, including those with disabilities.

Our Commitment

We believe that information about social assistance programs should be accessible to everyone. We are continually working to improve the accessibility and usability of our website to ensure all visitors can access the information they need.

Last Updated: May 2026

Accessibility Standards

SASSA Status Check strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

We are working toward meeting these standards to ensure our website is accessible to:

  • People who are blind or have low vision (using screen readers or magnification)
  • People who are deaf or hard of hearing
  • People with mobility impairments (using keyboard-only navigation or assistive devices)
  • People with cognitive or learning disabilities
  • People using older or slower internet connections
  • People using mobile devices or smaller screens

Accessibility Features

Website Navigation

  • Keyboard Navigation: All functionality is accessible using only a keyboard
  • Skip Links: "Skip to main content" links to bypass repetitive navigation
  • Consistent Layout: Predictable navigation and page structure across the site
  • Clear Focus Indicators: Visible indicators when navigating with keyboard

Content Readability

  • Plain Language: Content written in clear, simple language
  • Readable Fonts: Clear, legible typography with adequate size
  • Proper Headings: Logical heading structure (H1, H2, H3) for easy navigation
  • Short Paragraphs: Information broken into digestible sections
  • Lists and Bullets: Complex information organized with lists

Visual Design

  • Color Contrast: Sufficient contrast between text and background colors
  • Not Color-Dependent: Information not conveyed by color alone
  • Responsive Design: Website adapts to different screen sizes and orientations
  • Resizable Text: Text can be enlarged up to 200% without loss of functionality
  • Clean Layout: Uncluttered design that reduces cognitive load

Screen Reader Compatibility

  • Semantic HTML: Proper use of HTML elements for meaningful structure
  • Alt Text: Descriptive alternative text for images
  • ARIA Labels: Additional labels where needed for clarity
  • Link Descriptions: Clear, descriptive link text
  • Table Headers: Properly labeled tables for data presentation

Mobile Accessibility

  • Touch Targets: Buttons and links large enough to tap easily
  • Mobile-Friendly: Fully functional on smartphones and tablets
  • No Horizontal Scrolling: Content fits within screen width
  • Fast Loading: Optimized for slower mobile connections

Language and Literacy

Plain Language

We write content using plain language principles:

  • Short, clear sentences
  • Active voice rather than passive voice
  • Common words instead of jargon
  • Explanations of technical terms when necessary
  • Logical organization of information

Multiple Languages

Currently, SASSA Status Check is available in English. We recognize that South Africa has 11 official languages, and many visitors may prefer content in other languages.

We are exploring options for multilingual content to better serve all South Africans. In the meantime:

  • Our plain English content is designed to be easily translatable
  • Users can use browser translation tools to view content in other languages
  • Links to official SASSA resources are provided, which may be available in multiple languages

Assistive Technology Compatibility

SASSA Status Check has been tested with the following assistive technologies:

Screen Readers

  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)

Browsers

  • Google Chrome (desktop and mobile)
  • Mozilla Firefox
  • Safari (desktop and mobile)
  • Microsoft Edge

Operating Systems

  • Windows 10 and 11
  • macOS
  • iOS
  • Android

Known Limitations

Despite our best efforts, there may be some limitations to accessibility on SASSA Status Check:

External Links

We link to official SASSA and government websites that are outside our control. These external sites may have different accessibility standards. We cannot guarantee the accessibility of:

  • Official SASSA portals (sassa.gov.za, srd.sassa.gov.za)
  • Department of Social Development websites
  • Other government resources we reference

PDF Documents

Currently, SASSA Status Check does not host PDF documents. If we add PDF resources in the future, we will ensure they are accessible or provide alternative HTML versions.

Multimedia Content

Currently, our website is primarily text-based. If we add video or audio content in the future, we will provide:

  • Captions for videos
  • Transcripts for audio content
  • Audio descriptions where appropriate

Accessibility Assistance

Using Browser Accessibility Features

Modern web browsers include built-in accessibility features:

Text Size

  • Windows/Linux: Press Ctrl and + to increase text size, Ctrl and - to decrease
  • Mac: Press Command and + to increase, Command and - to decrease
  • Mobile: Use pinch-to-zoom gestures

High Contrast Mode

  • Windows: Settings > Ease of Access > High Contrast
  • Mac: System Preferences > Accessibility > Display > Increase Contrast

Screen Reader

  • Windows: Windows Key + Ctrl + Enter (to start Narrator)
  • Mac: Command + F5 (to start VoiceOver)
  • iOS: Settings > Accessibility > VoiceOver
  • Android: Settings > Accessibility > TalkBack

Feedback and Contact

Report Accessibility Barriers

We welcome feedback about accessibility on SASSA Status Check. If you encounter accessibility barriers while using our website, please let us know so we can work to address them.

When reporting accessibility issues, please provide:

  • The web page or content where you encountered the problem
  • A description of the accessibility barrier
  • What assistive technology you were using (if applicable)
  • What browser and operating system you were using

Note: SASSA Status Check is an independent information website. We cannot assist with SASSA applications, grant status, or personal SASSA account issues. For help with your SASSA grant, please contact SASSA directly through official channels.

Ongoing Improvements

Accessibility is an ongoing effort. We are committed to:

  • Regular accessibility audits and testing
  • Addressing identified accessibility issues promptly
  • Training our content creators on accessibility best practices
  • Staying current with accessibility standards and guidelines
  • Listening to user feedback and making improvements

Recent Improvements

We continuously work to enhance accessibility. Recent improvements include:

  • Improved keyboard navigation throughout the site
  • Enhanced color contrast for better readability
  • Clearer heading structure for easier navigation
  • Optimized mobile experience for touch devices
  • Simplified language for better comprehension

Alternative Access to Information

If You Cannot Access Our Website

If accessibility barriers prevent you from accessing information on SASSA Status Check, you can access SASSA information through:

Official SASSA Channels

  • SASSA Toll-Free Line: 0800 60 10 11 (South Africa)
  • SASSA WhatsApp: 082 046 8553
  • In-Person: Visit your local SASSA office
  • Official Website: www.sassa.gov.za

Community Resources

  • Local community centers may provide assistance with accessing SASSA information
  • Libraries often have computers and staff who can help
  • Non-profit organizations may offer support with SASSA applications

Accessibility Regulations

South African Context

While SASSA Status Check is not a government website and is not subject to government accessibility requirements, we voluntarily strive to meet international accessibility standards.

We are guided by:

  • Web Content Accessibility Guidelines (WCAG) 2.1: International standards for web accessibility
  • South African Constitution: Commitment to equality and access to information
  • Best Practices: Industry standards for inclusive web design

Date of Statement

This accessibility statement was last updated in May 2026. We review and update this statement regularly to reflect our ongoing accessibility efforts and any changes to our website.

If you have questions about this accessibility statement or our accessibility practices, we welcome your feedback.